Refund & Cancellation Policy

Effective Date: 15-04-2026

Website: https://tharofarms.com/

Brand Name: THARO FARMS

1. General Policy

At THARO FARMS, we deal in food and consumable products. Due to hygiene and safety reasons, all products are non-returnable and non-exchangeable.

2. No Return / No Exchange

• Once delivered, orders cannot be returned or exchanged.
• This applies to all food items including ghee, dry vegetables, chutneys, spices, etc.

3. Eligible Cases for Refund / Replacement

Refund or replacement will be provided only if:

• Product is damaged during transit
• Wrong product is delivered
• Product is defective or spoiled

4. Claim Process

• Notify within 48 hours of delivery
• Provide clear photos/videos of product and packaging
• Email: support@tharofarms.com

Late claims may be rejected.

5. Verification Process

• Our team will review submitted proof
• Approved cases will receive refund or replacement
• We reserve the right to approve/reject claims

6. Refund Mode

• Refunds will be issued to the original payment method
• Processing time: 5–7 business days

7. Order Cancellation

• Orders can be cancelled only before shipping
• Once shipped, cancellation is not possible

8. Non-Refundable Cases

• Change of mind
• Wrong product selected by customer
• Delivery delays due to courier or external factors
• Minor natural variations in product

9. Contact Information

Email: tharofarm@gmail.com

By placing an order, you agree to this Refund Policy.